Thread: Airtel Broadband: 1mbps ul for 1699 2mbps ul for 2999

airtel iptv is fine. the only problem is lack of new channels and the time taken while switching channels. there is also no usable electronic program guide.

yeap thats what is needed the most.

cheaper 1/2 mbps plans with decent limits with logical downgrades

maybe i am asking for too much.

Hey guys im airtel broadband customer from mumbai airtel. Airtel being one of the best internet connection i have been using and i always used to vouch for the Customer service airtel gives.

Here i go with my story with airtel about upgrading my plan (2 MBPS Unlimited). I got such call around 3 weeks back, i told the marketing dept. person to upgrade to the new plan but it still hasn’t been changed. Today again I have mailed back to them let’s hope it works out this time. I’m attaching the conversations between me and the CC below.

BTW the plan is

Rs. 2499 + service taxes
2 MBPS Unlimited
Unlimited GOD <<< NOT Interested
PC Secure package <<< NOT Interested
300 Mins of calls free <<< NOT Interested

First Mail - 18 June 2009

Dear Sir/ Madam,

I am a airtel broadband customer from Mumbai. I received a call from airtel marketing dept. couple of days back about a new plan 2 MBPS unlimited which costs Rs. 2499. I asked the representative that I wanted to switch to the same, and i was told by him that the plan will be activated within 3 days. I called up the customer care today and they say there is no such request.

Please take this email as my request and change my plan to the below mentioned plan. Please do the needful and oblige.


Details:
Airtel Number: - 022 ********

New Plan:
2 MBPS UNLIMITED - Rs. 2499 + Service Taxes

Regards,
Abhay********.

Their reply - 19 June 2009

They called me up and said that due to error in system they will change my plan but other facilities which come with the plan will get activated within 10 working days. The other facilities being Unlimited Games on demand (GOD) + Free PC Secure and stuff. Obviously i was only intrested only in 2 MBPS so i told them its k and just upgrade my package to the new 1.

Dear Mr Abhay,


Reference to your mail dated 18th June 2009

We wish to inform that your service request for plan change to 2499(2 mbps)
is registered with us and will be activated within 10 working days. And our
executive will get in touch with you.

Kindly quote Service interaction number: 83703737 in any future
communication about this request.

Thank you for your feedback and writing to us Airtel.

For any further assistance please feel free to call our Call Center number
121 /44444121 / which is accessible 24 hours or email us at
wecare.west@airtel.in

Regards,
Jyoti Jual
Customer Care - West
Airtel Telemedia Services

My Second Mail - 28 June 2009

Dear Sir/ Madam,

With reference to the below mentioned mail. My change of plan request is still not completed. Please could u tell me the approximately by when it will be completed. Whenever I call up the customer care and they say that they don't see any such request on their system.

Previous Service interaction number:
83703737

Details :
Airtel Number :- 022 ********

New Plan :
2 MBPS UNLIMITED - Rs. 2499 + Service Taxes


Regards,
Abhay *********.

Their reply - 29 June 2009

Now this one is funny >> they call me up and say your plan has been changed couple of in MAY 2008 and your request is attended to. Hehehehehe

I asked them what is my current plan and they say its 1 MBPS unlimited: D.. lolz I made that request a year back and they are calling me now for the completion << man they are slow after a while I got a email reply from them which is mentioned below

Dear Mr *********,

Reference to your mail dated 28 June 2009.

Please accept our sincere apologies for any inconvenience you might have
Experienced due to the delay in resolution.

We would like to inform you that request is already registered with us and
Our representative would get in touch with you shortly.

Your service interaction reference number for same is : 85248890

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.west@airtel.in

Assuring you the best of our services at all times.

Regards,
Shweta Pandit
Customer Care Officer.
Airtel Telemedia Services

Again today I sent them a mail. I hope this time I get the new package activated - 01 July 2009

Dear Sir/ Madam,

This is the THIRD request for the same from my side my previous conversations with you are attached below.

I received a call from airtel marketing dept. couple of days back about a new plan 2 MBPS unlimited which costs Rs. 2499. I told the representative that I wanted to switch to the same, and I was told by him that the plan will be activated within 3 days.

Then on 18 June, 2009 I sent you my FIRST MAIL requesting for the same plan since my plan did not change. I did get a call from your customer care saying that there is an error in your system due to which the plan will be migrated within 3 working days but other facilities which is packaged with the plan would take around 10 working days time to be activated (Services live free Anti Virus + Games On Demand, etc). I agreed to that and then I received a response via mail from your side the reference number for the same is: 83703737.

On 28 June 2009 I sent you my SECOND MAIL requesting a resolution on the above mentioned matter but I just received a reply from your customer care saying that the complain is registered with us and the conflict will be resolved soon. I got a response VIA mail saying that a representative will get in touch with me shortly. I did get a call from your representative but he didn’t even know what the problem was he was just saying that your request has already been completed and your plan change is successful. But when I asked him what’s my current plan he said It's 1 MBPS UNLIMITED COSTING 2222 + TAXES which is my current plan. He then said he'll look into the matter and give me a response. Still there is no response from your side.


I would like you to give me a definite answer that how long will it take to complete my request.

Previous Service interaction numbers:
Mail 1 - 83703737
Mail 2 - 85248890

New Plan:
2 MBPS UNLIMITED - Rs. 2499 + Service Taxes

Regards,
Abhay *********.

^^ pls edit your post to remove your landline number

Originally Posted by admin

airtel has a bad habit of contacting selective customers with special packages. you cannot get them yourself unless you get a call like that

Thats there...but i got to know about the 1299 plan for unlimited 1mbps plan(thru my friends.)..I then went to the Airtel office and pissed them off and got myself the plan...LOL...and i even friggin threatened them that next time i dont get a call from them or a notification..then ill disconnect my connection..Hehehe......lol..it was friggin fun !!...will be gettin one after three days...and i also asked them about Fair Usage Policy..he told me that this 1299 plan was for priviledged customers..so Fair Usage Policy will not be implememnted on the plan...LUCKY GUY...

Cheers!!