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Airtel Customer Care Kolkata circle is now chargable ! Hello Guys,
Airtel Customer Care is now chargeable @ 50p/3 mins. IVR is free, only the interaction with any CC agent is charged. Update is for Kolkata circle. Not sure of other circles. Request for update from other circle users please !
Thanks !
Re: Airtel Customer Care Kolkata circle is now chargable ! Source?
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Re: Airtel Customer Care Kolkata circle is now chargable ! It was published in The Times of India. It includes rest of Bengal circle also.
To save our tigers, save their habitat
Re: Airtel Customer Care Kolkata circle is now chargable ! whoa. its in news media? TRAI is going to accept it as it is?
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Re: Airtel Customer Care Kolkata circle is now chargable ! I've heard that TRAI has allowed the operators. In many circles different operators have started doing so.
To save our tigers, save their habitat
Re: Airtel Customer Care Kolkata circle is now chargable ! Here are the Details for charges for Airtel Customer Care-:
Complain Helpline Dial 198 Toll free
Ask a Question Dial 121 Toll free
SMS <airtel> to 121 Toll free
Dial 121 (Customer care Agent) 50 paisa /3 minute
VAS activation SMS ‘START’ to 121 Toll free
VAS deactivation Dial 155223 Toll free
SMS ‘STOP’ to 121 or 155223 Toll free
To save our tigers, save their habitat
Re: Airtel Customer Care Kolkata circle is now chargable ! (1) My Airtel Mobile,Originally Posted by admin
(2) The leading newspapers briefing about the same.
And FYI : TRAI has allowed operators to charge for agent assisted interactions over the phone..!
Re: Airtel Customer Care Kolkata circle is now chargable ! heh. well sucks then. TRAI should have made it mandatory for the mobile companies to have a functional online backend to manage their mobile connections.
tata indicom has done pretty nicely. i can check last couple of bills, check what plan i am on, change my plan, apply/remove add-on packages and so on. i actually have no need to call in to customer care.
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Re: Airtel Customer Care Kolkata circle is now chargable ! @admin,
The same thing is also available for Airtel and Vodafone where users can log in and manage their account with "My Airtel/My Vodafone Account" and perform the operations as mentioned by you. Not sure of other operators though.
Anyways...As of now Vodafone has no call center charging. Lets see when it gets implemented for Kolkata.
Re: Airtel Customer Care Kolkata circle is now chargable ! Its horrible, nowhere in the world do we have these.
Now we cant even complain for the horrible service provided by these operators...
Black day
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