Thread: Jobs at Hayai Broadband

Originally Posted by vishalrao

That made me curious: where/what would you want C++/Qt programmers for?

User interfaces for custom software. Maybe. If we can't find something suitable off the shelf, that is.

Originally Posted by admin

dialers to connect to wimax networks on linux?

One 5-letter acronym coming up: PPPoE. I'd rather not have a special dialer if I can avoid it. [Operating System of choice] default should be sufficient. Besides, I want to avoid using WiMax at all except where absolutely necessary (or in sparsely populated areas, maybe.)

Should I add the prospect of 4-day workweeks to the mix?

Originally Posted by shirishag75

Hi there, glad to be part of the discussion.

As far as having not a special dialer that would be really cool. FWI recall specifically in Ubuntu there are number of operators who are already in the database, there may just be an additional entry required in the database and some settings which would need to be worked out.

And we may not even need that now, since it looks like it may be little more than an Ethernet (or USB2?) connection to a set-top-box, from which there is Fibre all the way to the other end - so, so long as your ethernet card works on whatever OS, you should get a connection (much like a typical ADSL router).

Originally Posted by shirishag75

apart from this you are missing a very vital component, cross-functional training.

I have had some limited experience as an alpha and beta tester, UI guy, trainer, concept and giving presentations on technical subjects to both technical and non-technical audiences.

Professionally, number of times I have seen people who are near to each other in job capacity but don't know basic things (or claim not to know basic things of job. ) . That gives a bad rep. to the organization as well.

I'm not entirely sure if you're hinting that you would like a job or what, but on the face, it looks good.

After thinking about your post for a few minutes, I thought it might be a reasonable idea to set up a lab in each office with a few computers, each containing various versions of Windows, distros of Linux and a Mac or 2 for those that are interested in improving their skills and sharing knowledge.

If we set aside a couple of hours a week for employees to hone their skills (no internet connection on these - purely a hardware/diagnostics/problem-solving lab), so if a customer has a problem, the employee can try to replicate it on a lab-machine if it is relevent to the service.

Mandating training of a particular type for employees is rarely a good idea - perhaps having the option to participate in elective training might be a good idea, and for active participants *may* factor in deciding whom to promote to higher ranks.

Is this sort-of what you're getting at?

Originally Posted by shirishag75

right.
I have to admit that what you are saying does look like a dream job, technology, learning curves and interacting with people and good pay.

It works out cheaper for me as an employer to create a pleasant working environment and look after the employees than it does to be continually replacing people.

I also don't trust HR guys that much - they don't know what I want, and most of them will just forward any bloke who has "IT" on his CV as a potential "candidate". Someone (be it me or someone else) would spend too much time wading through rubbish candidates, when, let's face it, we have better things to do.

Originally Posted by shirishag75

The only hitch I would have I stay in Pune, a suburb of Mumbai 163~192 km depending on what sort of transport you take.

I have several good friends in Pune. I usually only get to see them when they come up to Mumbai, though.

Originally Posted by shirishag75

I would surely apply once you guys hit Pune and you are looking for people with specific skills.

We'll be in Pune shortly after Mumbai is released.

Originally Posted by shirishag75

If you come up with a good incentive plan for people sharing (think Infosys and their knowledge-base) I don't see why this would not work out. Most of the places its just not a good incentive picture in place (as well as insecurity about job) . These two are the issues I have seen in most of the jobs and places and hence people not willing to share their skills. Nobody wants to be taken for a ride.

That's true. In some companies in NZ, if the company educates you, you have to sign a contract stating that you will stay there for another 12-24 months... if that's not job security, I don't know what is

The incentive for most people would be to take a well deserved break from dealing with customers, paperwork etc and just relaxing and doing what you want for a couple of hours on any given day.

My people *MUST* have a passion for what we're in to (technology, internet etc) and not just be some dude who graduated some *IIT with a piece of paper that really doesn't prove he knows his stuff.

Heck, the ITS people in one company I dealt with recently were utter rubbish - I ended up telling them not to come near me - they were always needing to check simple things like how to navigate files on an encrypted USB key, or they would waste time re-opening the window to change my IP address (I would have it open, they would close it, then go through start>control panel>network settings etc...)

No. Bad ITS man!

Originally Posted by shirishag75

While its an HR issue, most of the HR guys usually like to play it to their advantage. There is a magazine called business world which gives some nice role-playing case studies for people to look at. They also bought out a special edition of these role-playing case-studies which also gives some ideas of what could be improved in work-places. Some of it is though with middle and upper middle management stuff.

As if middle and upper management need yet more creature-comforts

Originally Posted by shirishag75

while some may be easy, some not so easy. It would be a mix of software,hardware and network troubleshooting and all of these are intensive fields within themselves. When you mix the three together it probably would be harder to track down.

...We'd have more than one machine, for sure.

Originally Posted by shirishag75

incentive structure, job security for having a good faith/base-line. Active participants 'factor' for promotion.

So active participation *should* factor in to whether or not (and how far) an employee gets promoted?

Originally Posted by shirishag75

Another thing would be a library, something similar to what British Council Library gives. While I do read quite a bit of whitepapers and stuff, nothing beats paper. More so if its technical stuff.

A romanticized version perhaps :- One can curl up to some interesting article and dream/imagine doing something with it . Same cannot be said of e-books (sadly) . Kindle and their brethen still fall short of paper.

And the smell of fresh (or not) ink.

I recently saw a Windows for Workgroups for dummies book. Ahhh... those were the days.

I don't know how much this will appeal to this audience, but as of now we're looking for Customer Service Reps (phone) in the area of Tech Support.

Basically the requirements are that you should be tech-savvy, good at problem solving and prepared to work shifts (though if you were to work the night shift, for example, we would put you there for a sufficient length of time so that your body clock doesn't get messed up).

Most of the benefits that we would like to provide are listed in the first post of this thread. There are about 10 positions at the moment, probably another 10 in January or February.

If you or someone you know might be interested, please forward your details, CV, current CTC, expected CTC to careers at-the-rate hayai.in, subject CSR Mumbai.

If anyone or anyone you know might also be interested in any *other* position (such as these - except marketing and legal; we seem to be doing OK here), please email the same address with a subject appropriate to the type of job sought.

I will be interviewing personally. Candidates may be male or female. There is not really any age-bar. Freshers welcome, but you should be absolutely brilliant!