Thread: My Experiences with Tata Sky

Originally Posted by nareshtrao

I got Tata Sky installed last month. The strength of signal and quality of signal leaves a lot to be desired. The in-built system test shows signal strength around 60% and Signal Quality around 50%.

"Just check INSAT 4A footprint over India. It covers complete India and so signal strength and signal quality mentioned by you is not possible"

Originally Posted by nareshtrao

Within a few days, the signal failed on one of the out puts (The Set Top box has 2 outputs - RF and RCA).

"You mean the STB failed. I have yet to come across in this or any other forum where customer has mentioned of STB failing. Just do a poll of STb failure rate and we will come to know how many STb's have failed in 1 year."

Originally Posted by nareshtrao

My repeated efforts to call Tata Sky Help Desk have resulted in naught. The Toll free number advertised on the Manual and Web Pages never get through. I took the chance of calling the Hyderabad No. on STD and each time was put on hold for over 30 to 40 minutes. The help-desk refused to take a customer complaint and insisted that they will pass the call to technical team. However in the same breath they said each time that the lines are busy and I got to wait. The wait each time was so long that I had no option but disconnect.

"It is impossible to believe that wait period is 30-40 mins. I have called from Nasik and never has the hold being this long. Anyway the contact nos are as follows:1860 425 6633/020-6600-6633/022-6000-6633

Originally Posted by nareshtrao

The web-site is completely un-stable and crashes each time I want to register a complaint irrespective of the type of connection I am using. Perhaps it is by design.

"How does the website know that you want to register a complaint that it crashes. I am using IE6.0, Firefox2.0 and Firefox3.0 beta and the TS website not crashed even once. The TS website is designed using Flash and might be your browser has some issues with Flash and Java applets is all I can say"

worst

I am in Bangalore, for the past few days i am facing few discrepancies in few channels like suntv, vijay tv, podhigai etc, and my signal stength is 60% and signal quality is always fluctuating. There is no proper response from CC. I am not satisified with Tatasky.

Any of the subscriber facing similar problems. Kindly guide me for further action.

Originally Posted by dhoni

1) Clarity no where near DVD.
2) Sound not CD quality.
3) Need to pay for installation charge when we shift our stb when we change our house!
4) Not many Tamil channels

nice things:

1) Recharge cards available everywhere
2) Subscribition will resume very fast once we do it via website.

This thread makes everyone feel TS is a heaven ;)

You are correct in few points,I need to add few

their renewal process is not that easy,There are no recharge cards now.Ths can be done by only registered mobiles.While in other DTH we can do it easily online.

well written blog.

Originally Posted by kunal_janu

My View of tataSky after the launch of colors goes here..

Colors Launches - “Time to earn Money”, says TataSky. My ways of expressing myself..

I have tried to explain how TataSky is cheating its customers..
Linked to IBF too

Well written Mr.Kunal my friend but i wont agree with you the figures which states.........

Package rates before 1st June 2008
Rs.350 (South Jumbo) + Rs.30 (LS Gold) + 199/12 (Sports Gold, Only available annually) = Rs. 396.60
Package rates w.e.f 1st June 2008:
Rs. 310 (South Jumbo) + Rs.40 (Sports Pack) + Rs.15 (Ten sports, a-le-carte) + Rs.45 (LS Gold) + Rs.30 (Sports Gold) = Rs.440
Excess Cost paid by the customer : Rs.440- Rs.396.6 = Rs.43.40 per subscriber
Total Earnings pm for 2 million subscribers = Rs. 8,68,00,000(Rs. 8 crores and 68 Lakhs)
Total Earnings Per Annum= Rs. 1,04,16,00,000(Rs. 104 Crores and 16 Lakhs)


I cant go with you in this issue as you cant come to a conclusion that all the 2 million customers are paying Rs.440 wef from 1st june .........there are south indians who are not interested in hindi channels so those people wont got LS gold pack, there might be people who may not subscribe Tensports for 12 months as now it is available in ala carte, till now ESS channels are free till Sept - 30th.......and its not clear what will be the rate for those channels, above all there are some people who are not interested in sports they may not subscribe to ESS and tensports.............Taking this into consideration i dont think your facts are correct but i agree with you that with new packages and rates their profit will shoot up there is no question on that........

Once again i appreciate your writing into your blog as it is well written......